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Infinera swoops in to support services following Japan earthquakes

The firm is using its indium phosphide based PICs to provide critical support to Pacnet to restore 400Gb/s of capacity in four weeks.


Following the earthquakes and tsunami which devastated northeast Japan earlier this year, Infinera has delivered technology to support Pacnet's restoration of damaged terrestrial and subsea optical networks. 

Pacnet is one of Asia's leading independent telecommunications service providers and an operator of a regional network providing connectivity among Japan, Hong Kong, China, the United States and other countries throughout the Pacific Rim.

Days after the disaster, Infinera was given the task to deliver 400Gb/s of capacity over Pacnet's Japanese subsea and terrestrial networks as quickly as possible. The firm’s response was an immediate commitment to get the network into the customer's desired state.

Infinera immediately assembled a virtual task force in Tokyo, Singapore and Sunnyvale to put in place a detailed recovery plan. Four days later, all the equipment required to restore the 400Gb/s of capacity over the Pacnet subsea and terrestrial networks was shipped to Tokyo.

In all, it took the Infinera Japanese support team -- after battling extreme conditions and tight timelines -- less than four weeks to install, commission and test the entire new 400Gb/s of capacity.

"Pacnet's priority has always been our customers -- we want them to enjoy the latest, most innovative services that meet the highest industry standards regardless of any situation. When the disaster hit, we immediately took action to restore the fault and are very thankful to have Infinera as our partner," said Wilfred Kwan, Chief Technology Officer of Pacnet. 

"Throughout the whole process, the Infinera team displayed solid commitment, determination and professionalism in supporting the restoration of our network and service to our customers in record time."

"The task to help restore the Pacnet network under such tight timelines and immense pressure was significant," said Lonny Orona, Infinera Vice-President for Customer Support. "But we were determined to help our customer in any way possible and be with them every step of the way, so they could fully meet their customers' needs. Both the Pacnet and the Infinera teams worked tirelessly to restore service on the network enabling them to roll out services quickly and efficiently."

The Infinera DTN based Submarine Solution delivers the benefits of Infinera's Digital Optical Networks architecture, enabling ease of scalability and operation, as well as seamless interoperability with a terrestrial Infinera network. Infinera has deployed more than 85,000 km of subsea networks across five continents.
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