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Oxford Instruments Awarded For Customer Service

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Services team in Oxford Instruments Americas recognised as finalists in this year’s TSIA Star Awards program

The services team at Oxford Instruments Americas has been recognised as finalists in this year's Technology & Services Industry Association (TSIA) Star Awards program.

The TSIA is a leading research organisation dedicated to helping technology companies achieve profitable growth and solve their top business challenges. This year's program had record participation levels making it more competitive than ever to achieve finalist or winner recognition.

“The COVID 19 Pandemic proved to be a challenging time for our customers and Oxford Instruments. We had to reimagine the way we support our customers and leverage remote video support, AR technology, remote device control, collaboration software, and our own device diagnostics software to support our customers' equipment” said Rudy Caruso, head of group customer support, Americas.

"Through these innovations, we built even stronger relationships with our customers. We realised that what our customers really value in working with us is our knowledge and expertise and we don't need to be in the same location to share that."

The Technology & Services Industry Association (TSIA) is a leading research organisation dedicated to helping technology companies achieve profitable growth and solve their top business challenges. This year's program had record participation levels making it more competitive than ever to achieve finalist or winner recognition.

Oxford Instruments joined TSIA earlier this year to enable continued improvement in its understanding of customers' priorities.

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