"OXFORD INSTRUMENTS PLASMA TECHNOLOGY #1 IN CUSTOMER SATISFACTION SURVEY 2000"
OXFORD INSTRUMENTS PLASMA TECHNOLOGY WAS VOTED #1 IN ITS CLASS IN THE RECENT VLSI RESEARCH CUSTOMER SATISFACTION SURVEY FOR 2000.
Oxford Instruments Plasma Technology (OIPT), a leading supplier of plasma and ion beam processing equipment to the semiconductor industry was awarded first place for customer satisfaction in the recent VLSI Research Customer Satisfaction Survey 2000 for companies with turnover <$300M. As well as being the overall winner in its category, OIPT was also voted #1 in individual categories for Process Support, Product Performance and Technical Leadership, with customer feedback comments such as "works well with a variety of processes", "quick response, good support" and "excellent uniformity", confirming OIPT AS the #1 provider of customer satisfaction in its class.
In order to meet and exceed the excellent levels of customer satisfaction demanded by the semiconductor industry, Oxford Instruments Plasma Technology carried out a number of in-house continuous improvement programmes during 1999/2000, resulting in: - improved after sales support through creating a dedicated Customer Service Group, - higher quality products at reduced lead times through increasing manufacturing efficiency and capability and - reduced turnaround and excellent characterisation of customer samples through construction of a new 900 sq. ft. applications laboratory.
Oxford Instruments Plasma Technology is based in Yatton, Bristol UK. For further details on this press release or any other OIPT news, please contact:
Dr. Bedwyr Humphreys Oxford Instruments Plasma Technology Tel: + 44 (0) 1934 837021 Email: plasma.technology@oxinst.co.uk Website: www.oxford-instruments.com
Dr. Bedwyr Humphreys
Oxford Instruments Plasma Technology
Tel: + 44 (0) 1934 837021
Email: plasma.technology@oxinst.co.uk
Website: www.oxford-instruments.com
E-mail: plasma.technology@oxinst.co.uk
Web site: http://www.oxford-instruments.com
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